Privacy Policy

Introduction

This Privacy Policy describes how Ballou Law Firm ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at https://balloufirm.com, use our services, or otherwise interact with our firm. We are committed to protecting your privacy and maintaining the confidentiality of your information in accordance with applicable laws and professional obligations.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Contact Information: First and last name, email address, phone number, mailing address
Professional Information: Company or organization name, job title, industry
Communication Content: Information you provide when contacting us through forms, email, phone calls, or in-person consultations
Legal Matter Information: Details about your legal needs, case information, and related documents
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on our site, referral sources, clickstream data
Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Legal Services

Providing legal representation and advice
Conducting case research and analysis
Preparing legal documents and filings
Communicating about your legal matters
Managing client relationships and case files

Business Operations

Responding to inquiries and providing information about our services
Scheduling consultations and appointments
Processing payments and managing billing
Maintaining client records and files
Improving our website and services

Marketing and Communications

Sending newsletters and legal updates (with your consent)
Providing information about our services that may interest you
Responding to your requests for information

Legal Compliance

Complying with applicable laws and regulations
Responding to legal process and government requests
Protecting our legal rights and interests
Preventing fraud and ensuring security

Information Sharing and Disclosure

Professional Service Providers

We may share your information with trusted third parties who assist us in providing legal services, including:

Expert witnesses and consultants
Court reporters and legal support services
Document review and e-discovery vendors
Technology service providers for secure document management and communication

Required Disclosures

We may disclose your information when required by law or to:

Comply with subpoenas, court orders, or legal process
Respond to government investigations
Protect our rights, property, or safety, or that of others
Enforce our terms of service or other agreements

Business Transfers

In the event of a merger, acquisition, or sale of our practice, your information may be transferred as part of the business assets, subject to confidentiality requirements.

Client Consent

We will obtain your express consent before sharing your information for purposes not covered by this policy or professional obligations.

Attorney-Client Privilege and Confidentiality

As a law firm, we are bound by strict professional duties of confidentiality. Information related to your legal representation is protected by attorney-client privilege and professional rules of conduct. We maintain the confidentiality of all client information except as:

Required or permitted by law
Authorized by you in writing
Necessary to prevent reasonably certain death or substantial bodily harm
Required to establish a claim or defense in a controversy between us

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Secure file storage systems with encryption and access controls
Secure communication platforms for client interactions
Regular security assessments and updates
Employee training on data security and confidentiality
Multi-factor authentication for access to sensitive systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Maintain client files in accordance with professional obligations
Resolve disputes and enforce our agreements

Generally, we retain client files and related information for at least seven (7) years after the completion of legal services, or as required by applicable law or professional rules.

Your Rights and Choices

Access and Correction

You have the right to access and correct your personal information in our possession. Please contact us if you believe any information we hold about you is inaccurate or incomplete.

Communication Preferences

You may opt out of receiving marketing communications from us by:

Following the unsubscribe instructions in our emails
Contacting us directly at the information provided below

Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Effective Date" at the top of this policy
Providing additional notice for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ballou Law Firm
Ryne Ballou, Attorney
703 W South St, Benton, Arkansas 72015

Email: contact@balloufirm.com
Phone: (501) 532-8424
Website: https://balloufirm.com

For urgent privacy concerns or to exercise your rights under this policy, please clearly mark your communication as "Privacy Policy Inquiry."

Arkansas-Specific Provisions

Personal Information Protection

In accordance with Arkansas law, we implement reasonable security measures to protect personal information from unauthorized access, use, or disclosure.

Data Breach Notification

In the event of a security breach that compromises your personal information, we will provide notification as required by Arkansas law, typically within 45 days of discovering the breach.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you believe we have collected information from a child, please contact us immediately.

Last Updated: August 11, 2025

This Privacy Policy complements our professional obligations under Arkansas Rules of Professional Conduct and applicable law. For questions about attorney-client privilege or confidentiality of legal matters, please consult with our attorneys directly.